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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 9
  • Years in the industry 20
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Head of Business
  • Years at the dealership 9
  • Years in the industry 19
  • Department Management
  • Hobbies Family, golf and football

Rory Allen

Service Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Management
  • Hobbies Family, football and travel

Allan Shotliff

New Car Sales Manager
  • Years at the dealership 5
  • Years in the company 5
  • Years in the industry 20
  • Department Management
  • Hobbies Family and motorcycles

Brian Rumgay

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Football, Dj'ing, Cooking.

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Whitehouse

Showroom Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family, Travelling and BMWs

Scott MacFarlane

Work Shop Controller
  • Years at the dealership 1
  • Department Host Team

Jordan Inglis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Football & cars

Ryan Kecheran

Service Advisor
  • Years at the dealership 2
  • Years in the industry 3
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Football, motorsport and gym

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly service

Service

Great service kept updated by jess regularly

Service

Salesman very helpful and friendly

Service

i had to cancel my garage appointment till the next day and when iI booked in at 11.30 I was told it should be 14.00 but that was the time I had booked in the previous day and I never left the garage till 14.30, I complained but got no apology of any

Service

Car was under repair for a week, i was provided daily updates and allocated a courtesy car for the duration

Service

All done very efficiently and quickly with the least amount of fuss possible

Service

Received marketing material despite twice asking not to. Charged for screenshot at service - none added. I told you when I booked the car in it needed new front tyres. You told me 4 days later it needed new front tyres. Over £400 for two tyres!?

Service

prompt service , polite

Service

Car was in for servicing - we were reminded by text, told when the car would be ready, phoned when the car was ready and collected the car with a friendly handover.

Service

It was great being sent the video of our car being checked over

Service

Everything done as it was stated and nothing hidden

Service

Professional

Service

Staff always very attentive offering a personalised service.

Service

Everything went very smoothly

Service

All went smoothly

Service

Satisfied with treatment given

Service

Grace and Rory were great to deal with, very understanding and happy to help. I was kept up to date throughout my experience and to top it off I had the car back within a few days!

Service

I suffered a puncture to a run flat tyre 140 miles from home.It took 3,5 working days to supply and fit a replacement tyre.

Service

From booking appointment to collecting car everything went smoothly. Driver of courtesy bus bang on time for pick up. Car sparkling and most importantly the knowledge my car has been serviced by fuuly trained technicians. Stress free service. Thanks

Service

Pleasant surroundings - bit concerned by amount of time to close out between car service complete and being washed and ready for pick-up

Service

good sevice

Service

Always listen and are very responsive to my servicing needs. They are flexible. In finding either a courtesy car or collection and delivery.

Service

Excellent 'while you wait' service

Service

Sales team is very good, however custumer service is very poor. We have had a too many problems with customer service.

Service

Very good service.Much I proved from when I last used the c. 6 years ago

Service

Friendly service, quick but thorough

Service

Excellent service supported by good communications if a little expensive.

Service

They keep you informed every step through the service of your car.

Service

On picking up my car I was repeatedly asked to complete this survey and make sure I give full marks because it goes towards the salesperson bonus. The service was perfect but I don't need to be told how to fill in my experience by the salesperson

Service

No problems.

Service

I was looked after very well and all expectations where met

Service

Only one frustrating issue. The bill is really hard to understand with the cryptic codes, letters and descriptions. Needs serious improvement from the customers petsoective.

Service

promptly attended to by Grace and car ready on time

Service

Explained ever stage what would happen sending me emails

Service

Excellent customer service, welcoming staff, comfortable waiting areas with WiFi, coffee and pastries made available! Peter Vardy certainly meets my expectations from the BMW brand

Service

Everything went smoothly and all complete in one day. Information and advice were given when required.

Service

First class

Service

inability to meet given times for completion of wok

Service

Very efficient and friendly staff, excllent tea and cake too!

Service

when I called to make the point that the car was returned with a warning light on, I was asked whether the car was under warranty, as maybe I wanted it picked up by bmw roadside assistance. the right answer would be to check it first.

Service

I had to wait for more that an hour after the original completion time I was given, and I could not be given an invoice at the time.

Service

I was only somewhat satisfied as whilst everyone seems professional my issues were not resolved and I did feel like I was being fobbed off to see if I would go away.

Service

Good service, but very expensive.

Service

They have been always helpful.

Service

Efficient and trustworthy

Service

I had a point of contact in the servicing team (Grace Watson) who was very helpful. I was given updates as to progress and anticipated time for completion of works. Grace also arranged for me to speak to Sales before I picked up my car, as requested.

Service

Both cars are serviced here and regularly valeted. Good service, friendly people

Service

I was impressed with the video of the checks to my car.

Service

When I checked-in the vehicle, a task was removed from the job card. When we picked-up the car later that day, we still had a red service warning because the task was overdue. We had to return the car and wait for that service to be completed.

Service

I am always completely satisfied with my service experience at Peter Vardy's.

Service

Slightly inconvenient not having use of a car for a day and travel to & from garage is a bit of a treck

Service

I booked my car in to be serviced online, which gave me an idea how much the service would cost, so when the service agent gave me a totally different price which was more expensive, I referred her to the BMW site, she told me she was unaware of this

Service

No issues

Service

A seamless process from dropping the car off to collecting it . Information on state of tyres etc., relayed by phone, as is advising that the car is ready.

Service

Always welcomed and helpful staff

Service

The car collection and redilivery were good but the repair was poor.

Service

They managed to complete my service first allowing me to pick my car up before leaving for a day out.

Service

Very quick and very good quality of services.

Service

Staff are efficient, polite and informative

Service

As above - service is always excellent

Service

Customer care excellent

Service

Friendly and helpful staff throughout

Service

unprofessional and lies throughout the process

Service

Peter Vardy always make you feel welcome from the minute you walk into the dealership to the minute you walk out. You are always kept up-to-date on what is happening to your car and how long you need to wait.

Service

Because my problem was solved easily and quickly.

Service

Always great customer service from Jess. Kind and friendly with a hint of fire that is needed to work in the service dept.

Service

My car was in for a oil service(it's first service) no break down of anything else checked? Contacted the same day to say it would be in over night as I had complained of squeaky breaks, no contact the day after then contacted on day 3 car ready

Service

It can take a long time to simply drop off and pick up a car. Often going over information that has already been discussed.

Service

All work carried out on time, and within the agreed time. The person that was put in charge of liaising with me did an excellent job, and could not have been more helpful.

Service

I purchased my car from yourselves and was told the deal included three years servicing which it turned out not to have only two years upon trying to exchange the car after the salesman had said the vehicle had guaranteed value it would appear not

Service

Everything done as expected and car returned spotless

Service

Car was booked in for service and was not carried out as requested

Service

I had a good experience during the service

Service

Problem solved!

Service

No complaints about anything

Service

Labor costs seemed high compared with other garages. Staff service was great.

Service

Labour charge was expensive, but the service was very professional.

Service

A little disappointed at the standard of loan car, always previously very pleased but this time was a let down

Service

Jess and the front desk team were great, Brian in the garage was fab and nothing was too much trouble for them to do- even the four trips to my car to get something out of the boot!

Service

Jessica is such a delight and a lovely helpful generous girl, my car was booked in for an mot and she got me my lunch from her own money. Service was quick and cheap.

Service

The video was very useful and thorough. I felt assured I was getting value for money.

Service

Every member of staff was both professional and helpful

Service

On Wed 21 Nov my X5 was booked in to have the nearside front driveshaft cv boot replaced, when on route to Edin from Tullibody i was called to say a part had'nt arrived, I rebooked for Tue 15 Jan, when I arrived at the garage my X5 wasnt booked in.

Service

As above: the paint shop manager ensured he spoke to me prior to releasing the car following completion of yhe work. I was offered refreshments throughout my visit.

Service

So much that my husband and best friend are now looking to purchase cars from Peter Vardy.

Service

Excellent standard of customer service and information passed to me at every stage of the process.

Service

Excellent, no complaints.

Service

Because the car is running better than it has ever before!

Service

I would have been fully satisfied but for the following: - courtesy bus wasn't available back into Edinburgh - so had to make my own way and the garage location is quite a way out of town. Also no arrangement for transport back to the garage.

Service

Service was completed whilst I waited

Service

The overall service is very good. However I think more could be done to more flexibly offer what is advertised in the service package (eg performing some service work if service is due soon and car is in for MOT and under a service package).

Service

Great attention from staff

Service

Excellent customer service as always.

Service

What was promised was delivered to a high standard.

Service

Kept in touch all the time

Service

You don't allow enough characters to tell my story. Enough to say that I experienced appalling telephone management. I called, told my story to 4 people, having been transferred 4 times, ended with reception again. No one called back as promised.

Service

The video report on the car status is a great thing. The specific advice given about my car was accurate without even trying to get me to buy products.

Service

Went as planed

Service

Always polite and professional and get it right.

Service

Very satisfied

Service

Car completed on time, a great valet and Jess was excellent

Service

Excellent service from Alan McMillan

Sales

The guys were knowledgeable & nothing was too much trouble special thanks should go to Zac, Guy & Brian

Sales

On the day I came to pick up the car there was a lot of waiting around and multiple people trying to sort out paperwork and long waits between 'just going to fetch my laptop' then not returning for a while. Apart from this everything was great.

Sales

Sales team have been great made to feel very welcome and everything went well when picking my new car up

Sales

As before, very relaxed & comfortable process

Sales

I WAS EXTREMELY SATISFIED. TOMASZ PAWLICKI IS PROBABLY THE BEST SALES EXEC I'VE USED, WHO'S CONCERN IS MORE ABOUT CUSTOMER SATISFACTION THAN ANYTHING. THE HANDOVER WAS DEALT WITH VERY EFFICIENTLY.

Sales

Was kept completely up to date, paperwork was all done swiftly and delivery was quick

Sales

Easy and fast

Sales

we found it hard to get thru to garage and waited sometimes 2 days for a returner call bought a brand new car and no key rings for keys what a joke when we got home with car had to clean windows inside and out think will stick to Mercedes

Sales

Friendly, professional service. No hassle!

Sales

I was kept updated by Alan of the progress of my car from order to collection.

Sales

Quality of engagement, communications, and handover. We felt taken care of from the start

Sales

I am very much satisfied with the purchase and the service from Gareth and James. Should have been given more time for delivery, as the 1hr slot is enough.

Sales

I didn't appreciate the email from the dealership asking me to give top marks in this survey. Had I not received that email I would have scored the dealership top marks.

Sales

The salesman Thomaz was very knowledgeable and really helped me during the process.

Sales

Sales team were first class, Alan and James from BMW Edinburgh branch were terrific in both their manner and proffesionalism throughout

Sales

Attentive, helpful, answered all relevant questions and in particular found solution when unhappy re M Sport suspension

Sales

Best experience I have had buying a car. Staff were friendly, knowledgeable, helpful and made sure the car was what I wanted.

Sales

BMW UK Ltd (the importer of the car I ordered) did not deliver a car with all the options that I paid for. The dealer had to do a reconfiguration of the car (the boot) to get the car into a state that was acceptable to me.

Sales

Every time I come into the dealership I feel welcome and valued. From being greeted at reception and offered a coffee to being looked after by Billy I feel as though I am listened to and helped in a grown up non condescending way that is also not pus

Sales

I met six members of the team and all were very helpful, explaining the process and answering all my questions.

Sales

Salesman Rob K could not have done better. Polite, friendly, client need oriented, rapidly sought advice from others when required, very helpful. i.e conveyed commendable professional attitudes.

Sales

It felt like customer satisfaction was the priority. Friendly sales and support staff. Good coffee too.Good 'tutorial' from Zoe prior to taking delivery of the car.

Sales

Alan was so good at explaining everything to us kept us up to date of when my car would b delivered

Sales

I was able to test drive the car, where I haven’t had the chance to at a previous BMW retailer I looked at. Was seen to promptly, given coffee and dealt with professionally.

Sales

Salesman Alan was very helpful & explained whole buying process to us, and reassured us if we had any problems just to phone or come to showroom & they would help.much appreciated certainly would recommend.