No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Positive - the service was as expected for a main dealer. Great to get a lift to town when I hadn't booked the courtesy bus. Negative - 2 errors on my vehicle service sheet; mileage and tyre make. Minor things but expect better when paying a premium.
I appreciated the follow up call the day after to make sure everything was ok. Brian was helpful and knowledgable when discussing the issue I was having.
The car was serviced on time and was ready for pick up and valeted at the agreed time.
Quick and professional service
Do not be too opportunistic about how long some work will take. If you are unsure, dont make empty promises. Because you wasted my morning, i would have preferred to collect the car in the evening.
Pre warranty minor door noise problem remains un fixed
Could do with easy key drop, had to hang around to see advisor to turn over keys to.
I was kept update on the progress of my car regularly from informed, friendly, customer focussed people.
Satisfied with the service and the update. I was however told that my car would be valeted within the service, which it was not carried out. Slightly disappointed from that point of view.
Gave you 4 stars as not everything was put back the way handed in ie radio changed.
I had my car booked in for 9.am and never got it back until 4.pm . I received my vehicle health check at 12..15pm so what have they been doing with my car ? I dropped in at 9am
thanks to whoever took my initial call - she let me bring the car in at short notice to get the work done. appreciated
Reception staff need more training as they seemed to be unaware of the member of staff I was dealing with. Contract hire team were very good.
Job repaired as soon as part arrived in and Craig O the technician wad very helpful and explained to me after the repair what the fault was and how it was rectified
All good although slightly disappointed they couldn't arrange a small dent repair for me
Friendly service. Updates to my phone with a video. Valeting excellent. Good value
All my expectations were met.
Screen fitting didn't go as planned resulting in 24 hour delay for returning vehicle. On collection identified damage to alloy wheel which was not there when collected. To be fair Peter Vardy have been excellent and will resolve the issue
Great service from start to finish
As usual very helpful when car broke down on Easter Saturday and completed repair very quickly
Very efficient and friendly service both on the phone and in person. Excellent follow up. And an added bonus to receive the car back cleaned.
Excellent service. Car feels like new. Nice staff to deal with.
The staff take great care and are very polite and knowledgable. The mechanic sends me a video of my car on the ramp and exactly how it is doing. Plus I was able to book in for my service and wait as it did not take long at all.
Disappointed that my car has a needless MOT fail on record because the seatbelt wasn't checked before the MOT. Also the Shock Absorber boot wasn't covered under warranty.
Again rhe experience was very friendly and efficient
I have bought all my BMWs from Peter Vardy excellent service always !
Always a pleasant experience
My car was in for winter to summer wheel change and service. On the way home the tyre pressure warning activated. I returned the next morning and it was corrected. This has happened nearly every time after a wheel change. Tyre employees need trainin
3rd time in for the same repair within 1 year I have never been recommended to replace brake discs after 2 years & 24k miles of motorway driving? 4 tyres also recommended to be replaced with double the legal limit left? Repair working for now!
The overall experience was good and the car was serviced as quickly as possible while I waited. Staff were very attentive and helpful.
Janos the salesman was very friendly & knowledgeable about the car. He was very patient & explained all the cars that were available within my chosen range & spec. He offered me a test drive & allowed me time to consider all options.
I was cordially looked after by the service agent.
The service was completed as expected but was later than the requested completion time which impacted my home return journey.
Problem was dealt with in an efficient manner
Disappointed car not ready at requested time but did give a courtesy car
Had to get home quickly so job was done quickly to allow me to get home. This was after planning to pick up car later in the day
Behind every car is a company that cares.
Service experience was very good. Mechanic forgot to reset board computer however. Need for another worksshop visit now to reset. Happened at other bmw workshops before.
Try fix problem change the parts but still I have the sounds from suspension after couple days told me some Bmw cars have this sound but to be honest car BMW X6 for £70000 should not has any sound plus my dad has the same car and no sound at all
Great service as always. I travel to Peter Vardy despite having 3 closer garages as the service is always first class
From the meet and greet to information along the way the system functioned perfectly.
Very satisfied with the experience as car always very well looked after
Courteous staff and a service well done.
Nicole's service was absolutely superb
Able to work whilst waiting, complementary drinks and snacks available and looked after courteously.
Service department were extremely helpful and met all my needs
I arrived at Peter Vardy without an appointment as the engine warning light came on while driving towards Edinburgh. I was told that the diagnostics would take up to 4 hours and I had to change my plans for that day.
My car was returned late but I received updates and a full apology. I understand that sometimes things do not go to plan. Grace did a super job!
Expected the car to be clean when it came back
Issue with appointment for 1st service..
1st class service from initial call to return of car
Basically as above. What else is there ?
Similar to the above. Look at my customer record regarding the headlight levelling issues. Again happy to discuss
Friendly and informative.
Had some problems with the car. And a rude service rep. Won't be having bmw do any work on the car in the future
Very professional service
Wasn't given a time for service, had to wait longer than expected
Good service in every aspect
Great staff great facilities, and fantastic service
Very satisfied, I was kept up to date by text message letting me know what was happening thanks to Jessica. Unfortunately I wasn't given an MOT Certificate when I left, but I never noticed until I was home. I tried phoning but couldn't get through.
Delivered car at 0800 and was told would be ready at 1700 which it was.Eveything was attended to and car was returned clean.Had hoped it might have been ready earlier but as I had not requested that I cannot really complain.
Very professional and courteous service
Can't fault the service. When you walk into the Peter Vardy showroom the staff make you feel so welcome.
Was given the opportunity to hand my car in within a day or so, and the lights were replaced foc. Grace in Service Dept was very courteous and helpful.
Car went to get rear window electrics and washer line sorted. The washer pump now has NO pressure to it so is useless for the front windscreen and trickles out the back. My car radio has lost all its stations and the FM now doesn't work.
I was given assurance regards a couple of points that i raised and given advice about any future attention that may be required.
Well looked after
Completely happy with overall service experience and very well looked after by Grace.
Good staff, efficient procedures. I don't understand why oil should cost £90 and I don't understand why I am charged to refill my windscreen wash when it is already full. This appears to be fraudulent
No problems. I'm not really into the video messages from the engineers but others may find it useful.
Friendly staff and a very streamline service with message updates of the cars progress which gives you comfort that work is being done.
The sales team were excellent, they were very friendly, helpfull and efficient in processing the car. I was just disappointed to not receive any feedback on the engine management issue.
Multiple failings from multiple sales staff leading to a terrible experience of buying a car.
Dealer failed to understand that having had previous same cars the bonnet was not operating as it did on these and tried to tell me it was fine. It wasn't.
just no problems
Loved the video of the health check without additional upselling. Very informative and So refreshing just to have an honest view without being sold additional services . Great to have the car valeted too Foc.
I was disappointed with this service. No courtesy car available. Impossible to find out timing for job completion... phonecalls routed through Glasgow who failed to connect, arrange reply and cannot read service info online. Final bill in error
I can't fault the service
Really pleased with the service provided. Friendly, informative, practical and professional throughout.
Car was in the garage for 1 week which can be long without a car but I was updated with progress regularly
Staff were very attentive and informative about the progress of my car during its service.
Staff friendly, kept me informed and very professional.
The staff are very helpful and very efficient at their job
Impossible to talk to anyone who could help over the phone, until I go through to Complaints on 18 of Feb.
Having bought our X1 from Peter Vardy in Edinburgh some 18 months ago, whenever we have had an issue or a normal inspection re-call, Peter Vardy's Staff and level of service have been second to none.
Very poor service can come back dirtier that it went away I was not told whet the engineers done on my car very disy
Every thing was great
Car was repaired quickly
Well I normally get offered the best price deal for Mot etc - this time I had to find a better deal elsewhere and then you matched it! charges - £190 to check what if anything was wrong with electric left side rear mirror - not to fix it just check
They did what they were asked to do
Great service kept updated by jess regularly
Salesman very helpful and friendly
i had to cancel my garage appointment till the next day and when iI booked in at 11.30 I was told it should be 14.00 but that was the time I had booked in the previous day and I never left the garage till 14.30, I complained but got no apology of any
Received marketing material despite twice asking not to. Charged for screenshot at service - none added. I told you when I booked the car in it needed new front tyres. You told me 4 days later it needed new front tyres. Over £400 for two tyres!?
All done very efficiently and quickly with the least amount of fuss possible
prompt service , polite
Car was under repair for a week, i was provided daily updates and allocated a courtesy car for the duration
Car was in for servicing - we were reminded by text, told when the car would be ready, phoned when the car was ready and collected the car with a friendly handover.
It was great being sent the video of our car being checked over
Everything done as it was stated and nothing hidden
All went smoothly
Satisfied with treatment given
Staff always very attentive offering a personalised service.
Everything went very smoothly
Grace and Rory were great to deal with, very understanding and happy to help. I was kept up to date throughout my experience and to top it off I had the car back within a few days!
From booking appointment to collecting car everything went smoothly. Driver of courtesy bus bang on time for pick up. Car sparkling and most importantly the knowledge my car has been serviced by fuuly trained technicians. Stress free service. Thanks
I suffered a puncture to a run flat tyre 140 miles from home.It took 3,5 working days to supply and fit a replacement tyre.
Pleasant surroundings - bit concerned by amount of time to close out between car service complete and being washed and ready for pick-up
Always listen and are very responsive to my servicing needs. They are flexible. In finding either a courtesy car or collection and delivery.
Excellent 'while you wait' service
Sales team is very good, however custumer service is very poor. We have had a too many problems with customer service.
Very good service.Much I proved from when I last used the c. 6 years ago
They keep you informed every step through the service of your car.
Excellent service supported by good communications if a little expensive.
Friendly service, quick but thorough
On picking up my car I was repeatedly asked to complete this survey and make sure I give full marks because it goes towards the salesperson bonus. The service was perfect but I don't need to be told how to fill in my experience by the salesperson
I was looked after very well and all expectations where met
Only one frustrating issue. The bill is really hard to understand with the cryptic codes, letters and descriptions. Needs serious improvement from the customers petsoective.
promptly attended to by Grace and car ready on time
Excellent customer service, welcoming staff, comfortable waiting areas with WiFi, coffee and pastries made available! Peter Vardy certainly meets my expectations from the BMW brand
Explained ever stage what would happen sending me emails
Everything went smoothly and all complete in one day. Information and advice were given when required.
Very efficient and friendly staff, excllent tea and cake too!
inability to meet given times for completion of wok
Arrived a month earlier than expected and was informed very quickly
I was treated like someone very special from my first visit until the handover. Nothing has ever been too much trouble.
The guys took time to explain every tiny detail
The salesman Alistair kept us up to date with every stage of the process. We completed everything by phone and email. We travelled from Manchester to collect the car in Edinburgh and everything went smoothly.
Just really good service fromAyaz
My sales contact was Kieran Wilson. He is a very personable guy and worked hard to ensure that I got high customer satisfaction. I had a slight paint related issue post purchase, which was deal with efficiently and to my satisfaction.
Good friendly experience
All staff at Peter Vardy were knowledgeable and helpful at every stage and visit to the showroom
As I've already explained the whole experience was enjoyable from start to finish.
Staff were friendly and happy to help. During the sales process, the sales team and sales manager were very polite and helped us towards our new car. At handover the sales team and sales manager were very helpful and efficient with our queries.
Extremely professional people who were keen to sell me a car. Spotlessly clean premises, car purchased was on site. Brilliant finance package. Completely the opposite to a Mercedes dealership I walked out of the day before.
Derek Patterson, the Sales executive dealing with me, and the other staff I spoke, to were all friendly, but professional at all times. I never felt I was being pushed into purchasing something I didn't want
The whole experience was a pleasure, Ross Green was most helpful and worked with me in a most professional and friendly manner.
All staff are friendly, knowledgeable and helpful - a really comfortable environment in which to make a purchase.
All the staff were very helpful, they could not fo enough for us, nice to be greeted with happy staff, a simple smile goes so far!! Everyone of one the staff made us feel so welcome. Very polite and professional and made us feel at home.
All went smoothly and staff were very helpful
Ross Green led a team who were very attentive and the whole experience went very smoothly. Very exciting for me and everyone made me feel that I was their most important customer. VIP treatment.
I feel you are properly looked after and time is taken to help you with your next purchase, there is no pressure and everything is explained. The service provided is personal and you are made to feel relaxed and informed through the whole process.
Guys at Peter Vardy Edinburgh were great. Fully understanding and not pushy in any way.
The way the car was presented was first class and I was always kept informed of when my car would be ready for collection
Went above and beyond to meet expectations and impress.
The sales consultant kept me regularly updated and the turnaround of paperwork was good. I don't feel the need for the "big reveal" every time I get a car though - first time, fair enough, but as an existing customer, no!
My sale's advisor Tom Pawlicki and trainee Valentino were great at every point. I've been delivered an exceptional service from the very first visit. I'm fully satisfied with purchase and would higly recommend to everyone!! Thank you to all Team!
straight off the bat , fantastic deal no quibble .
service was excellent and we were looked after very well
Chris Burt was fantastic ! Really could not have done more to help!
Welcoming and family friendly
No complaints. Everything went very smoothly despite me having to work to a tight delivery schedule
Excellent service 100 percent
From pre sale to driving out the show room everything top notch. I hadn't driven an automatic before and both sales and handover assisted me with overcoming this. At handover especially I was given help with a few circles round the car park.
Nice staff and professional service
Wasn't pushed at all to buy car
From the initial enquiry through to the vehicle handover the customer service was exceptional both from Tomasz and Sarah.
Set up was great with something for everyone and plenty of staff to support
Alan McMillan was an excellent advisor. He listened to my needs and gave me the most appropriate options. I found him friendly, professional, but above all, honest. Show room staff were excellent too. Very accommodating.
Everything was very well handled by the Peter Vardy staff.
The internal trim is wrong. I sent my bmw online spec link but because one of the items is a zero cost option (black gloss trim v aluminium/ blue msport trim) it was never shown anywhere and picked up
Great service from Ross and Ali
Happy with overall experience
Kieran was helpful and friendly on the day we bought the car. Nothing was too much trouble.
The only disappointment was being kept waiting 20 mins beyond scheduled appointment.
Great service from Chris
Excellent service from Alan McMillan
The guys were knowledgeable & nothing was too much trouble special thanks should go to Zac, Guy & Brian
On the day I came to pick up the car there was a lot of waiting around and multiple people trying to sort out paperwork and long waits between 'just going to fetch my laptop' then not returning for a while. Apart from this everything was great.
Sales team have been great made to feel very welcome and everything went well when picking my new car up
I WAS EXTREMELY SATISFIED. TOMASZ PAWLICKI IS PROBABLY THE BEST SALES EXEC I'VE USED, WHO'S CONCERN IS MORE ABOUT CUSTOMER SATISFACTION THAN ANYTHING. THE HANDOVER WAS DEALT WITH VERY EFFICIENTLY.
As before, very relaxed & comfortable process
Was kept completely up to date, paperwork was all done swiftly and delivery was quick
Easy and fast
we found it hard to get thru to garage and waited sometimes 2 days for a returner call bought a brand new car and no key rings for keys what a joke when we got home with car had to clean windows inside and out think will stick to Mercedes
Friendly, professional service. No hassle!