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Work carried out was as expected and on time
This is a quality brand and you provide appropriate levels of service.
Easy to arrange and all went smoothly. Collection/delivery driver very helpful and Grace looked after the job well.
Ryan was great and arranged a courtesy car when we were waiting for a part
Great staff, personal touch from Sales person more than 18 months on.
Courteous and good service
Caring and professional
The experience was well handled !
No problems from start to finish
Great work. Knowledgeable staff
During Covid-19 pandemic they made me fell safe providing all hand cleaners and cleaning areas regularly and all wearing masks.
There was no courtesy car available for my visit. Having been a customer of Peter Vardy BMW for well over 10 years, one of the sales staff whom i know well (Derek) offered their car to use until the work on mines was complete. Great service from all
Poor communication No updates given during the day and agreed work not completed on collection. Agreed pick-up time was 5.30pm. Our wait-time was then 90minutes - we were given back our vehicle at 7pm but with agreed work not completed.
Have been using this facility for over 20 years and have not been let down once.
Staff helpful and considerate
Everything answered swiftly and handled efficiently
Helpful, knowledgeable staff
Standard of service was exemplary.
Friendly and efficient staff at the service centre. The staff were very helpful during the time spent at the garage. Always kept up to date with when the car would be ready.
The video health check lets me see what is being found and action required. I had use of loan car for three days while the necessary work was being diagnosed then repaired. The third day was as a result of me being unable to pick up the car on time
Car health survey carried out and common sense used to not to do partial repair work as all the parts were not available . Not able to accommodate me due to working away from home. Had to take a broken car on a 600 mile round trip.
No messing about, they get on with it
The staff looked after me well
Grace was excellent
Kept informed, helpful. Very professional
Overall great service to resolve issue
Seamless process and excellent communication.
In and out in a day with a smile.
Kept me informed as to progress during the day
Couldn't have asked for any more
I have never had any faults with BMW and can see any coming for foresee future
Again, based on Ryan's service ,he was a credit to Peter Vardy and focussed on ensuring I was satisfied with the service , this makes the difference when you have a lot of choices to make when buying a car .
Dealt with at time booked, completed in reasonable time, returned clean, wouldn't know anyone else had even been in the car.
Customer service representative in the branch was so helpful. She kept me informed through your the day.
Kept me informed through the whole process and handover was very personalised and simple
No need to comment; it was very good service.
Car picked up, work done, cleaned and returned.
Nothing is too much bother
ALWAYS a pleasant experience, staff are welcoming, respect you regardless if you are buying a second hand car or brand new.
Grace was very helpful. Actually had 2 cars in with her and she kept me updated, waited for me picking them up even though she should have been finished.
I think the service you provide is at the very top end of the scale and you couldn't be any more helpful, I was very satisfied
Peter Vardy Ltd always looks after the customer - I knew what to expect and I was not disappointed. Covid 19 had kicked in between this visit and my last visit - it was handled as I expected; professionally!
As always, excellent customer service
Customer service and quality of service
Everything I expected and no issues
Very helpful staff. Coffee on demand.
Exceptional service from the moment you arrive u till you leave.
Did what they said they would do.
Brilliant service from Peter Vardy, as booked our car in for a full service during this awful lock down, and the staff there kept us informed all the time, when it would be possible to do so.
Very efficiently done and nice staff
Despite the current situation I was well looked after
Always a good experience
Very friendly and professional. Good facilities.
Appeared 30 mins early for time slot and wasnt a problem
Kept informed throughout the day and measures in place for COVID handover.
Good, professional and very quick service
professional team and attention to detail
My experience in purchasing and delivery of the car with Zac Crawley was top drawer. He was attentive, listened, gave honest advice through the complete sales process. In fact he managed to save my business as I was almost about to take it elsewhere.
First class service
Fantastic service given by the team at Peter vardy Edinburgh
James Haston was great to deal with mainly over the phone, and when I went down to pick up the car again himself and Ryan were extremely helpful in showing me around the car and making the experience enjoyable.
After a few hick ups in securing the car at the beginning zack and lorenzo went over and above to get me the car I was looking for. Zack is a Great salesman kept me informed about the car the whole process of the build and lorenzo is a great manager.
I attended during a promotional event and the centre was very busy. Whilst the experience was ok there was a lack of test drive vehicles available on the day. I would contrast that with the delivery of the vehicle was very good and efficient.
As above and very honest great service ??
Whole process in buying a new vehicle was completed in a stress free maner
We were looked after very well while in the dealership
the experience was very easy and straight forward.
All paper work etc was completed ahead of collecting the car which made everything very easy.
I found the experience a pleasure and was made very relaxed.
No pressure environment
Handover worked smoothly as planned
250 characters is not enough for me to describe how superb Jordan Moffat and Valentino Molfino are. The sale and customer service experience was second to none and they are the reason why I will visit Peter Vardy BMW when I buy my next car.
Its my first BMW and the first time I've had a hassle free purchase. The service was excellent a well deserved 5
Unfortunately delivery was delayed due to Covid 19 but I was kept informed of progress.
All staff were courteous, helpful and friendly.
Brilliant team, any questions raised were dealt with very quickly. On collection day -a very welcoming environment despite the restraints presented due to the current pandemic. Made to feel very special, a great experience!
Faultless from start to finish. Everything explained brilliantly and was able to run over the controls for the new car making it easy to understand and confident of taking car away without further questions. Ross was at hand on the day.
No issues during purchase and delivered on time. The genie (Ryan I think) was great and the car reveal was first class. Also nice touch to be thanked personally by the manager Valentino and flowers given to my wife on our first wedding anniversary
Yes they were quick and very easy to chat to.
I was made to feel welcome and special and although I more or less knew what I wanted I was given every assistance in making my final choice.
Ross Green has been excellent from beginning to end. Always appreciate his advice and support through the whole process. This must be about my 8th BMW that he has sold me now :)
Dealing with Zac was fantastic. He was quick to respond to our enquiry and we loved the videos of the car he sent us.
Once the car was delivered to BMW centre, Ross contacted me to organise delivery at my convenience. I came into contact with your genius staff member Ryan. He took me through controls and I left totally satisfied and proud to again own a BMW.
A very welcoming atmosphere at the dealership. All appropriate safeguards re Covid were in place, but without feeling overwhelming. I arrived slightly early but was seen to straight away, procedure was explained and was given a thorough handover.
The delivery of the car was held up because of the Covid virus but we were in touch with the dealership by phone throughout and were able to get the handover completed as soon as it was possible. Thomasz was there to take us through that as well.
From initial quotation to handover the whole experience was faultless. I couldn't have asked for more.
A complete pleasure.
Tomasz explained everything well
Zac & Ali very professional and knowledgeable.
The knowledge of the sales team was 1st class.
Excellent customer service from Jordan Moffat at Peter Vardy BMW Edinburgh
Unfortunately we had to collect our car during the covid19,All the staff were brilliant asking us if we were ok,the hand over was different from what we were used to,but the sales team were great.
We always look forward to uplifting our new vehicle and, even during such difficult and unprecedented times, the complete experience was special.Derek Patterson has been our initial point of contact for sales and it is like dealing with an old friend