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Bus service into town. I requested an early pick up if possible. This was done without any problems.
Catalogue of errors and lies from staff. Horrendous team!
Waited over an hour to get the car back once we received the call the car would be ready at 4. The car wasn't washed to a very good standard (sections were missed)
Friendly staff, kept me informed of how my vehicle was doing
Repaired the fault under warranty and so far so good
Assistant very good
Because that's what i feel.
Everything carried out as planned
I was very satisfied with the customer service representative by being kept regularly informed with the health check and service of my car and generally looked after with beverages while I was waiting for the car.
Jess was great!
Multiple failings within the service department at this branch. They lost my locking wheel nut key and have failed to source a new one over the past 6 weeks (I'm still waiting). They don't seem to know the T&Cs of the service packages.
Video explains how you checked vehicles
Although there were a couple of issues with the work on my car due to malfunctioning service equipment Grace dealt with the situation and expedited my car so that it was ready when U required it.
Excellent staff and service.
The repair was fine
Totally satisfied Problems had arisen with the car due to relatively high mileage but all resolved efficiently
The car was serviced quickly and given back in great condition
Was kept well informed, the service and all work completed on time.
Please see above
Service was fine, but the quality of washing my car was very poor - I was attending a funeral the next day and needed the car to be properly cleaned - it created a lot more work for me at the last minute when I really didn't need that hassle.
Fixed fault with connectdrive
Car thoroughly checked over and video sent too
Car not washed or valeted on collection did offer a voucher for next time I was passing. Unfortunately I had come over from Glasgow. Staff were rushed of their feet.
Mix up over when car was due to be returned and I was therefore without transport for the weekend. However the member of staff who was my contact (and was not on duty at the weekend) was most apologetic and very helpful.
All tasks completed on time
All my dealings have been very satisfying, when my car is in for any kind of work , I always receive texts and emails to let me know how things are going. Great service
See above. But apart from this the experience I received was excellent.
I was mis informed
World class service as always
Ryan on service desk was helpful as usual. What a good guy. I'd employ him in a heartbeat
As above. Courteous professional staff dealt with me this time.
Can't find fault.
Peter Vardy always look after their customers - from the moment you walk in. I am always kept informed as to each stage of the "works" process such that I can pretty well know the time the car will "be ready".
Always nice to go to the showroom from start to finish.
This is our third car and have never felt pressured or had big sale pitch.
Faulty headlight not fixed requiring a return visit.
Very helpful in every way
Waited for car as I live outside town,started service when they said they would,girls in office looked after me well,enjoyable experience,
Everything fully explained. Video of car being examined gives peace of mind regarding recommendations.
Great communication and a request to have my car ready a bit earlier was done to my satisfaction
I didn't expect my car to be professionally cleaned when I came to change a tyre. This was done for free.
Perfectly professional service assistance and work completed correctly and on time.
Everything ran smoothly
Peter Vardy Ltd gives good service
When I bought my car it had 3 year service pack and I'm used to BMW contacting me when service is due but I had to contact PV to arrange service which was a first for me
Mechanic came out and spoke to me regarding work done to my car.
Service advisor was very good. However only 3 stars as I did not receive my vehicle health check video and the courtesy bus back to the garage was 25 mins late picking me up.
Car booked in easily, I arrived on time, car serviced to time and car cleaned for me!
The advertised 10% off for booking online was not honoured, and the staff member couldn't explain what a standard scope was, other than saying it had to be done. A £20 scam.
A no notice puncture repair handled with speed and efficiency. Thank you Tyre Dept.
Great collection and delivery of the car and regular updates from the service administrator
Everything during the service was great. Good communication and car taken on all aspects of the service.
it was ok no more, they done what they had to but no more, i left annoyed because an issue with stone chips on the rear sills was dismissed as just one of those things that happens where as i believe that it is due to a design fault.
Friendly people,knowledgable and very efficient,a very enjoyable experience.
The air condition fault was not Fixed within 11 days and car was handed back with air con not working and I was still charged for re-charge.
Didn't properly repair a faulty headlight sensor in Nov 18 - same sensor failed again in April'19. Booked repair and the problem was not addressed/nothing was done after I had taken time off work! Had to send it back yet again to be repaired.
I have received very good service from all the staff who have dealt with me.
Positive - the service was as expected for a main dealer. Great to get a lift to town when I hadn't booked the courtesy bus. Negative - 2 errors on my vehicle service sheet; mileage and tyre make. Minor things but expect better when paying a premium.
Quick and professional service
I appreciated the follow up call the day after to make sure everything was ok. Brian was helpful and knowledgable when discussing the issue I was having.
The car was serviced on time and was ready for pick up and valeted at the agreed time.
Do not be too opportunistic about how long some work will take. If you are unsure, dont make empty promises. Because you wasted my morning, i would have preferred to collect the car in the evening.
Pre warranty minor door noise problem remains un fixed
Could do with easy key drop, had to hang around to see advisor to turn over keys to.
Reception staff need more training as they seemed to be unaware of the member of staff I was dealing with. Contract hire team were very good.
Satisfied with the service and the update. I was however told that my car would be valeted within the service, which it was not carried out. Slightly disappointed from that point of view.
thanks to whoever took my initial call - she let me bring the car in at short notice to get the work done. appreciated
I was kept update on the progress of my car regularly from informed, friendly, customer focussed people.
I had my car booked in for 9.am and never got it back until 4.pm . I received my vehicle health check at 12..15pm so what have they been doing with my car ? I dropped in at 9am
Job repaired as soon as part arrived in and Craig O the technician wad very helpful and explained to me after the repair what the fault was and how it was rectified
All good although slightly disappointed they couldn't arrange a small dent repair for me
Gave you 4 stars as not everything was put back the way handed in ie radio changed.
Friendly service. Updates to my phone with a video. Valeting excellent. Good value
All my expectations were met.
Screen fitting didn't go as planned resulting in 24 hour delay for returning vehicle. On collection identified damage to alloy wheel which was not there when collected. To be fair Peter Vardy have been excellent and will resolve the issue
Great service from start to finish
As usual very helpful when car broke down on Easter Saturday and completed repair very quickly
Very efficient and friendly service both on the phone and in person. Excellent follow up. And an added bonus to receive the car back cleaned.
Excellent service. Car feels like new. Nice staff to deal with.
The staff take great care and are very polite and knowledgable. The mechanic sends me a video of my car on the ramp and exactly how it is doing. Plus I was able to book in for my service and wait as it did not take long at all.
Disappointed that my car has a needless MOT fail on record because the seatbelt wasn't checked before the MOT. Also the Shock Absorber boot wasn't covered under warranty.
Again rhe experience was very friendly and efficient
I have bought all my BMWs from Peter Vardy excellent service always !
Always a pleasant experience
3rd time in for the same repair within 1 year I have never been recommended to replace brake discs after 2 years & 24k miles of motorway driving? 4 tyres also recommended to be replaced with double the legal limit left? Repair working for now!
My car was in for winter to summer wheel change and service. On the way home the tyre pressure warning activated. I returned the next morning and it was corrected. This has happened nearly every time after a wheel change. Tyre employees need trainin
The overall experience was good and the car was serviced as quickly as possible while I waited. Staff were very attentive and helpful.
I was cordially looked after by the service agent.
Janos the salesman was very friendly & knowledgeable about the car. He was very patient & explained all the cars that were available within my chosen range & spec. He offered me a test drive & allowed me time to consider all options.
The service was completed as expected but was later than the requested completion time which impacted my home return journey.
Problem was dealt with in an efficient manner
Disappointed car not ready at requested time but did give a courtesy car
Had to get home quickly so job was done quickly to allow me to get home. This was after planning to pick up car later in the day
Behind every car is a company that cares.
Very helpful sales team
The sales executive Thomas was exceptional, dealing with frustration caused by a colleague. His professional approach was refreshing.
We had another easy purchase using Peter Vardy BMW and our salesman Tomas was a great help and very informative throughout the sales process
Tomasz who arranged the deal was excellent throughout with nothing being a problem. First class.
The salesman kept our appointments timeously. He was a good communicator and kept me briefed throughout the exchange and purchase of my new car.
Purchase made easy by enthusiastic and knowledgeable sales adviser. Very happy with our latest BMW purchase from this dealership
Again Alan was knowledgable with regards to the vehicle additions/packs, listened to what I wanted and gave sound advice where required.
Extremely satisfied. I can't express in enough words how helpful Peter Vardy Edinburgh and in particular Jason Craig in getting me my car. Jason's customer service was exceptional and is a credit to BMW.
GREAT SURROUNDINGS WITH FRIENDLY PEOPLE AND AGAIN THERE WAS NO PRESSURE AT ANYTIME TO TRY AND FORCE A SALE
The aligned sales person, Kieran, was excellent. Other areas were good but room for improvement e.g. numerous contacts before sales visit, not taking a note of a change of time they they agreed to etc. Small things but important.
Very satisfied, after deciding on the model I was informed that one would be available within 2 weeks
Although I was satisfied with everyone I dealt with, there was a hold up with my delivery date. This was down to BMW though and not Peter Vardy. I thought that BMW should have made them aware much earlier than they did that there was a problem
Janos was great and the service was excellent
The provision of a demonstrator for 24 hours really allows one to test and appreciate the prospective purchase, Derek Patterson and his colleagues went the extra mile to ensure my requirements were met and made purchasing a great experience,
The level of service was great but the information given about the car was misleading as sold as a 7 seated family car . I should have been made clear you cant get child seats in the 3rd row and only 2 in the 2nd row .so the sale team need training
Brilliant day , was welcomed on arrival by friendly staff , I was introduced to Valentino who took me through all the paperwork & explained everything clearly, I was a bit nervous going to pick my car up but ended up a relaxed experience
Very friendly staff. Alistair was great easy to deal with and kept me updated as much as he could and nothing was too much trouble, as was Valentino at handover.
The staff were friendly and welcoming, and all aspects from test drive, through ordering and on to delivery were performed professionally and with attention to detail.
Alan McMillan was the sales person and did a great job
Arrived a month earlier than expected and was informed very quickly
I was treated like someone very special from my first visit until the handover. Nothing has ever been too much trouble.
The guys took time to explain every tiny detail
The salesman Alistair kept us up to date with every stage of the process. We completed everything by phone and email. We travelled from Manchester to collect the car in Edinburgh and everything went smoothly.
My sales contact was Kieran Wilson. He is a very personable guy and worked hard to ensure that I got high customer satisfaction. I had a slight paint related issue post purchase, which was deal with efficiently and to my satisfaction.
Just really good service fromAyaz
Good friendly experience
All staff at Peter Vardy were knowledgeable and helpful at every stage and visit to the showroom
Staff were friendly and happy to help. During the sales process, the sales team and sales manager were very polite and helped us towards our new car. At handover the sales team and sales manager were very helpful and efficient with our queries.
As I've already explained the whole experience was enjoyable from start to finish.
Extremely professional people who were keen to sell me a car. Spotlessly clean premises, car purchased was on site. Brilliant finance package. Completely the opposite to a Mercedes dealership I walked out of the day before.