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Had no problems
Very good service, very attentive and kept me well informed. Was impressed with extras like vehicle check and offering me the WiFi code!
Service was perfect, and wash and valet exceptional.
they orginised a car for me without any problems to ensure I had a car at all times
Always get great service from this dealership
Ewalina and the blonde receptionist lady were very friendly and kind. The repair was quick and well done.
Prompt service and friendly staff
Professional and caring.
Kept fully informed throughout the day regarding the state of the service and mot
Colleague who looked after me was friendly and very professional.
Grace is always very helpful whenever I have any questions. She always makes sure makes things are done swiftly and I'm kept in the loop when my vehicle is in. Leaving the branch feeling a valued customer is why I return to pv
Customer service has been very good.
Ewelina was extremely helpful, informative and friendly. I wish I lived closer to your dealership so that I could use you regularly rather than my local dealership! The communication was outstanding.
Good personal touch and car returned in beautiful condition
All items carried out as expected, notified in advance should additional work required
Very pleased with the service
Service experience at Peter Vardy Ltd fulfilled completely all my service needs.Contact with service department, uplift and delivery back of X1 all handled very professionally.
made to feel I was the sole point of interest.
I never had problems!
All went well and was updated regularly during the day with progress
They were great and professional
The garage is about 50 minutes from my house - not easy to leave/collect my car. However, one of the Peter Vardy staff lives near me and he collected and delivered my car. Perfect!
I think the level, frequency and method of communication was good.
Fault was remedied and we were given a courtesy car whilst our car was fixed. All went very smoothly
attention to detail , contacting service easy , reception attentive nothing was a problem
Never fails to meet requirements and expectations
Problem fixed next day and under warranty
Booked at a time suitable for me and dropped the car off the day before, allowing the service to start promptly. Car was MOT'd and warranty checked in a couple of hours and available for collecting after being washed.
I have been dealing with PV since 2013 for all my BMW needs and have found them attentive and very helpful. I'm satisfied with work carried out there and Grace and Ryan are always knowledgeable, helpful and do what they say they will do
Peter Vardy were very helpful in getting the problem solved. The sequence of actions I had to follow were made clear. The staff at the various points of interaction were positive, polite, knowledgable and friendly. They were effective.
Great communication with continuous updates. Easy to book service, drop off and pickup.
Service was effcient
All staff polite and experience absolutely no problems with service.
Fantastic communication and help from Jessica in the Service Department. Went out her way to help.
Great service and first class facilities.
I was accommodated for an MOT appointment at very short notice. I requested a quick turnaround on the day and was kept informed on progress so that I could plan my day. The environment was welcoming and all staff were friendly and professional.
Kept informed with progress of car , and job done professionally
Quick turnaround in the service
iPad very impressed with the friendliness and professionalism of the staff I dealt with.
My courtesy car was ready on arrival at Peter Vardy &'my car cleaned and ready when I returned. My service agreement paid the bill & MOT with no additional work. Check in, was busy and check out fast.
Always feel valued
Excellent customer service. Kept me informed at all stages during the service. Very courteous and knowledgeable staff.
Great customer service
Timely reminders and ease of booking.
No complaints and the service was very good.
All on time and courtesy car all ready fot me
Good communication on service and the video of the car on the ramp
Jess dealt with me and was excellent
I am a Motability customer and everything possible was done to accommodate my needs, including a Courtesy Car for the day. I had absent-mindedly left my Laptop in the Courtesy Car when I picked up my car, but Ewelina had it ready for me in no time.
The work which was required to be undertaken was completed as quickly as possible with regular updates received throughout the process.
My car was kindly collected from my home, a loan car left in its place with my car being returned to me within 24 hours.
Everything you need there ...Nice to get the car cleaned to.
Difficult to find fault with any thing!
From the welcome to the handing back of my car I was treated with great courtesy. The process was explained to me and the needs of my car spelt out clearly after the work had been done. The car was cleaned and returned to me in great condition.
Been a customer for a few years now.
They took care of everything and make the whole service smooth.
The way you are treated as soon as you walk through the door is exceptional
Kept up to date on progress and relevant repairs advice given
The covid check-in was well-handled and I did not have to wait too long for my car key to returned to me when I called to collect my car.
This was just for an MOT and everything went smoothly.
Work completed on time and fully explained
Quick and prompt service. Pick up and delivered car after service.
They were very Professional in dealing with me and my issue
Great service as always!!
Very helpful and Grace Watson done a great job sorting everything for me.
Welcoming on arrival. Procedure explained by Ewelina at Peter Vardy Edinburgh and she kept me in touch throughout the day. The car was given a health check and cleaned ready for collection.
Car was ready promptly and we'll cleaned
Got booked in quickly and staff were friendly.
The attention to detail and the one-to one service at Peter Vardy is first class. The lady who dealt with me throughout my visit was extremely engaging and kept me fully informed from start to finish.
Work was carried out the same day
Always made welcome by all staff, very friendly and show genuine interest in their customers.
Always good service
Excellent customer service
Everything I asked for was carried out. Staff listening skills very good
Excellent customer service and because the car wasn`t ready , i was allowed to keep the courtesy car without any charge
Very professional and friendly at every point of contact
I am completely satisfied with my service experience at Peter Vardy Ltd. I arrived at the time allocated for my car . As it was a waiting appointment, I was invited to wait in customers' lounge and offered a cup of coffee.
Any work done on my car has been completed within agreed time frames and the car is always spotless when I collect it. The staff are helpful and friendly and keep you informed of the progress of the work.
The staff, from the receptionist to the service rep were excellent
Prompt efficient pick up and return to my home.
Seamless process and nothing to fault.
Nicole Hamilton was outstanding in giving advice and keeping me up to date with the progress of repairs.
Brilliant service, great people to deal with in the service department
Efficient quick on time
Great garage to come into everyone very polite and understanding for your needs
Zac and the team were fantastic.
Tomasz was on holiday when I picked up my new car but Craig was very helpful and efficient in the handling of accepting my trade-in and handing over my new car.
Very helpful and always looked to make the deal work for me through the whole process
During the purchasing and collection of my car staff were both welcoming, polite and knowledgeable.
Very satisfied. Clear information, no pressure. ??
Jordan made the whole process very easy - was kept up to date throughout and handover experience was great.
Had specific requests that other places couldn't do for me,Erin sorted it out almost immediately and kept me in the loop until the arrival
Tomasz and the team were patient, helpful and efficient, making the process much smoother and pleasant.
Great detailed handover when I picked the car up and a faultless purchase experience.
I have scored as completely satisfied as while I noted some issues when I received the car they were quickly addressed by Zac Crawley and Lorenzo Carcano. Both gents went out of their way to ensure I was completely satisfied.
The product and staff are all five stars in my opinion.
Warm, friendly and efficient customer service.
Everything about the service we received from Erin was great. She helped make it stress free.
I was kept informed how the car was progressing at all times
Knowledgeable, efficient, friendly contact in Erin who made the experience of buying a car remotely easy and hassle free