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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

it was faultless

Service

Everything met my expectations

Service

They always do a good job

Service

Front of house staff are always ready and willing to assist- and with a smile. I have dealt with Ryan on several occasions and he epitomises service with a smile.

Service

Again, I need to reiterate that Grace ensured that everything ran smoothly and she certainly delivered excellent customer service.

Service

My car was in for MOT and I was text to remind me, I was expected and handover was quick and efficient. I was advised when my car was to be ready and was phoned at the due time. Again, handover was quick and efficient.

Service

Very efficient service as always

Service

Excellent service. Very polite and accommodating whilst I was waiting. Service done in 90 mins as promised and a video walkthrough of the main points from the service from the engineer to watch on my phone (an unexpected bonus)

Service

Appointment was available at short notice. Drop off was very quick with messages updating me on the progress of the work.

Service

Kept updated at every step, the video health check was a nice touch. Resolved another issue that cropped up with the car a week prior to coming for the factory recall items at the same time.

Service

I handed car in on Wednesday afternoon for MoT on Thursday. Near side rear tyre worn and had to be replaced. None in stock and delivery Friday. Advised to have alignment and tracking checked. Car eventually available 5pm Friday

Service

Quick and efficient at checking the car

Service

From booking my car in for its service to reception at the showroom and eventual delivery of my car fully done & dusted was trouble free. Even the latte was excellent.

Service

As above, Nadia was excellent

Service

Excellent!

Service

Simple service and MOT with no issues

Service

Resolved a problem satisfactorily

Service

Excellent service.

Service

I have dealt with peter Vardy bmw twice now and each time it has been a 5 star service

Service

Ready on time with a smile

Service

My recall work was done with minimum fuss - and no hard sell on other issues with the car

Service

Nicole very good on this visit. Ryan previously always very good.

Service

No complaints with any aspect of my experience.

Service

Loved the courtesy car....maybe too much

Service

Couldn't recommend there service more highly. Everyone I came into contact with was amazing.

Service

I've been very satisfied with seasonal check Peter Vardy BMW provided for my car which drives even better after check

Service

As before direct honest and concerned service

Service

I would have rated service higher but for problems getting through to the service department on the phone. This is a long standing problem. Reception answer phone quickly however service frequently do not pick up the call and calls are not returned.

Service

Friendly, knowledgeable

Service

Derek Patterson (Sales Executive) was a person I was extremely happy to deal with and felt he listened to what I was looking for got me exactly what I asked for.

Service

Perfect

Service

Everything done as I would expect from a bmw dealership

Service

The car is fantastic and although there were some issues with a tyre pressure and I was at the garage 3 times within 3 weeks since the purchase, the client service was brilliant, always attentive and very helpful. The tyre is fixed now!

Service

No issues with Kieran

Service

service was great to start,quick and Efficient , after 6 weeks i had 2 issues with the car ,Had to chase to get appointment. Returned to collect it .. and the problem hadn't been fixed properly so had to leave again without the car.

Service

Everything satisfactory and impressed by the phone video showing me the underside of my car

Service

Did what they said they would do and kept me informed throughout

Service

Ryan kept me informed during the process.

Service

Seemed to take a long time, the whole day for minor warranty work. The sensor for exhaust fumes was faulty.

Service

World class service as always

Service

No call backs and felt like a 'scam" saying Mot du email - told it was marketing well don't bother.

Service

Although my end of guarantee appt 'disappeared' from the system and I had to come back another day I am satisfied with PV Ltd.

Service

The staff missed major problem: loud noise coming from the left front wheel, caused by aluminium plate (brake disc protector) hanging without any screws or hangers, fixed next day locally, also missed that the left mirror doesn't move when reversing.

Service

Excellent feedback and impressive video.

Service

Great communication, everything was like clock work very impressed.

Service

Andrew Clark the sales manager went out his way to support the sales executive to make sure that I am fully satisfied with my purchase. Excellent service.

Service

All Vardy staff welcoming and service focused.. Ryan has been consistently helpful over the Year's

Service

very satisfied with the service offered

Service

car valeted to a great standard

Service

Service was done quickly and efficiently, but my Deezer account now seems to be deleted, but unsure if this is because of an update by BMW or the account has expired

Service

I have never experienced the same service, anywhere, ever.

Service

Surprisingly good prices for service work, and other parts changed under warranty with no questions asked.

Service

No hassle

Service

I pay to be part of Premier club and my car comes back dirty with a label on it saying professionally cleaned. I think not. Attention to detail is important.

Service
Thank you for your feedback. We are disappointed the cleanliness of your vehicles was not indicative of our usual high standard and want to resolve this for you. Our Service Manager will be in touch to resolve matters to your satisfaction.

I've been called to come in 3 times with promises of a new better deal only to be let down after being invited in

Service

Great service

Service
Thank you for the feedback on the great service. We are glad that you enjoyed the video inspection on your BMW.

Ross was very accommodating and easy to deal with.

Service

Great customer service

Service
We are delighted that you enjoyed our customer service and regular updates on the progress of your BMW. Thank you.

No issues other than the software update took longer than expected.

Service
Thank you for your feedback on our helpfulness. We look forward to you visiting us in the future.

My car always comes back looking so clean, just like new

Service

Not always a pleasant or welcoming experience comparing them to other BMW sales rooms. Not great communication at all. Everything seems to be a hassle for them compared to other showrooms. Not the friendliest. Seems forced at best. Not all are guilty

Service

No problems

Service

The experience was somewhat spoilt by careless mechanics doing a service to my M4 and messing up my white leather interior badly with grease/ dirt from their clothing

Service

Always met at the door and asked if I require a drink, any questions asked were answered .

Service

Excellent as usual. Never had a problem, staff are a pleasure to deal with.

Service

Same as above. Friendly staff, quick repair.

Service

visit was to repair under warranty--booked and repaired within 3 days-- the dealer who I bought the car from was not interested and would not repair until end of October

Service

Everything went smoothly with the service even removing unknown nail from tyre and patching.

Service

My car was fixed within 24 hours (I was due to go on holiday and needed my car) and Ryan and the team really understood my panic and made me feel like they were doing everything to help.

Service

Great Service

Service

Everything was great.

Service

Coupleof things to still be rectified

Service

Well looked after by grace from the moment we arrived

Service

I've always dealt with James Henderson and since he left it's went downhill

Service

Staff I dealt with were very helpfull &made you feel important .

Service

Jessica made the whole experience a pleasure. Regular updates, knowledgeable staff and exceptional service. The car cleaning team also merit a mention, as usual a beautifully clean car to uplift!

Service

The staff know what they are doing and good at it

Service

Getting service prices 1st service verbally told about £200 turned out just short of £300 2nd service iasked how much upcoming service was going to be. He said he would have to look - £500 I was told, turned out to be £650 no extras on either service

Service

Had good service and no issues

Service

treated like a customer, not a number

Service

Made to feel welcome the minute you walk in the door excellent customer service

Service

All work done as promised

Service

Never seem to have any issues with Peter Vardy unlike some other car sales companies. 5th car we have bought now from PV.

Service

No significant complaints

Service

Excellent service

Service

See above. In addition the complementary car wash and internal clean, was to a very poor standard.

Service

Always well looked after

Service

There were very quick and courteous

Service

Overall, very good service although problems experienced communicating with service dept as it took some hours to get through to them.

Service

Almost perfect but was promised a new keyring through the post but no sign as yet???

Service

Excellent facilities combined with helpful Staff and courteous staff plus the courtesy bus, only drawback is location from Dunfermline makes visit a day out.

Service

Work Was carried out & finished when I was told it would be finished

Service

on going issue with passenger side seat? was told it had been fixed only to find the case sitting on the floor when receiving my car back? so no clearly has not been fixed? ongoing issue for the past 18 months or so?

Service

Peter Vardy kept me informed, were very pleasant, and they lowered the price of the repair as a good will gesture. Also, the car was very clean when I picked it up.

Service

Completely satisfied with service experience but too costly

Service

Ryan was Great

Service

Because of the service I received

Service

With exception of the price of the repair, I was fully taken care of, morning, noon and evening by Nadia, having chosen to work remotely from the showroom.

Service

Always good to deal with

Service

Very happy with the overall service done on my car.

Service

Unable to collect car for service for 2weeks. not too precise about service QUoted price including brake fluid change not done I think had to wait over 30 minutes after time we were told car was ready

Service

Did what they said they would do.

Service

Car came back very clean and work was completed quickly

Service

First visit to have hood repaired under warranty was a disaster. The second visit for service, repair to convertible roof and MOT was much better

Service

Jessica was far and away the best manager of a service visit that I have encountered at Peter Vardy

Service

Felt I was looked after at all times

Service

Not getting proper support

Service

Good garage.

Service

a delight to deal with

Service

Nadia was very helpful and made the experience really easy. She listened to my challenges regarding timings and delivered in excess of my expectations.

Service

Was quick to book in and drop of . Service was explained and cost confirmed before I booked car in . Staff friendly and was seen very quickly. The same person keeper me up to date on what was happening and video of underside of car was sent

Service

Everything went smoothly. The car pick up service made things so much easier.

Service

Always impressed with service at Peter Vardy

Service

Had no problems and was treated very well

Service

Very satisfied

Service

There was a misunderstanding during the service booking process, which was resolved on the day with no hassle.

Service

When challenging Peter Vardy on the above I was made to feel that the attempts to trace the record of the call were to disprove my explanation

Service

Same as above bothing was to much trouble

Service

Jess at Service Department

Service

Car was serviced on time and the video explained all advisories

Service

On a whole, very good service, however definitely areas to improve. The most disappointing aspect was having to have my car in first thing at 8am, and not receive it back till 6pm

Service

The service team carried out the work effectively and kept me up to date on progress, including when I could collect the car.

Service

Slightly disappointed with courtesy car

Service

Efficient. Polite. Good communication

Service

A tyre issue was noted two months after purchasing a 335D After examination and discussion with Service Personnel a decision was taken by them to replace the tyre free of charge. A lovely food hamper arrived because of any inconvenience caused.

Service

Booked in for service, approved by the person booking the car in with all knowledge of the car. Then couldn't do the service. Blame whoever but for me it was a waste of precious time, money and effort

Service

Work done to my complete satisfaction whilst I waited in the cafe with free coffee and biscuit

Service

Efficient friendly staff happy and very able to help with all aspects. Made for a very pleasant experience.

Service

Both the service receptionist (Jess) and

Service

Nadia Linton was very helpful and most courteous throughout.

Service

The fault despite them telling me otherwise has not been at all rectified,and has now got to go back for a third time to the Dealership.

Service

They diagnosed repairs needed to get Car back on Road and carried them out fully, also keeping me informed.

Service

Excellent customer service. Job done on time for price quoted and very convenient having customer service mini bus to and from city centre

Service

Service Manager was thorough and pleasant.

Service

I was well looked after by the staff whilst I was there and the work carried out is always excellent. I must mention the chap that was on the reception when I was last in. I had a long wait but he made me very comfortable and looked after me.

Service

Good service received

Service

I have always been looked after and kept up to date on the progress of my car when in the garage.

Service

good service and advise .

Service

My adviser did everything she said she would without any hesitation.

Service

Car was booked in for 1000hrs but the oil change did not start until after 1400 hrs. It took just 2 hours, wasting much of my day. Reception staff were not very helpful - I had to repeat requests for a cup of coffee and the ordering of a taxi.

Service

Service is excellent. Very efficient work was completed on time.

Service

Kept in contact from the minute we booked the service to pick-up time, well satisfied.

Service

Friendly and efficient staff, regular updates on progress whilst car in workshop.

Service

The service on our car was carried out on time and staff were on hand to handle additional enquiries that I had.

Service

As above and also the staff I encountered were all very helpful.

Service

Janos Barko was very helpful

Sales

Derek was excellent throughout the process.

Sales

The initial salesman was a bit unsure about the specification of the X3 - that is which items were standard and which were optional. However, I was allocated a different salesman due holidays. He was excellent.

Sales

Best price and attentive service with regular updates from Ross Green

Sales

Nothing to complain, excellent.

Sales

Very professional

Sales

As always we get a great service from all the staff at Peter Vardy, Edinburgh- especially Ross Green.

Sales

Overall experience dealing with Peter Vardy Edinburgh (Declan, Alan and Steven) was fantastic. Took care of me from start of sale at their VIP event to end at handover explaining the details of new car in depth. Fantastic.

Sales

Everything I was promised was delivered on time. I was kept updated throughout the process. It all went very smoothly as it has for this and the my two previous new cars from Peter Vardy BMW. Staff could not have been nicer or more helpful.

Sales

Ross Green from Peter Hardy Edinburgh delivered my new 3 series car to Oban on 30th Oban as BMW network for registering cars was unavailable on 28th. 10 out of 10 Ross.

Sales

Good

Sales

Tomasz spent a long time with me and showed me every car I was interested in until I got the right one. He knew all the specs of various models and put 100% into getting me a good deal.

Sales

Alistair grainger our salesman went through all aspects of the sale and delivery with ease taking our hand all the way through & making sure we understood all aspects as we do not change cars very often.

Sales

I'm in love with my car and couldn't have done it without Alan.

Sales

Excellent customer service a very high standard of service

Sales

No problems with any facet of the service provided.

Sales
Thank you for your feedback and for mentioning the professional service and the friendliness of our staff.

Janos Barko, my Salesman, was exceptionally helpful, courteous and professional at all times during my buying process. Everything he said he would do, he did, and on time. I value Janos greatly. He is a great asset to this BMW dealership.

Sales
Thank you for commenting on the courteousness and professionalism of our sales colleague. We all look forward to welcoming you for your servicing requirements.

professional throughout

Sales
Thank you for your continued loyalty to our Centre. We are appreciative of your feedback on our team and their knowledge.

Ayaz really looked after us!

Sales
We are glad that you enjoyed the experience of purchasing your BMW from us and look forward to welcoming you again soon.

Mostly good but not perfect

Sales

Again level of service excellent

Sales
Thank you for commenting on the excellent service you received. It was a pleasure to supply your new BMW.

Again Andrew and Alan and other staff look after us very well. It was a great experience.

Sales
We are glad that you found the sales environment both easy and supportive in selecting your BMW.

On the day we were picking up the car we were made to feel really special and valued clients

Sales
Thank you for your kind feedback on the team and the 5 star treatment that you received.

From start to finish the experience was great. BMW took time to explain all we needed to know and at no point did we feel pressured into making a decision

Sales
We are delighted that you were provided with all of the information to make an informed decision and that you found the environment friendly and pressure free.

Very satisfied overall however their assistance with aftersale products like servicing plans and GAP insurance was not great.

Sales
Thank you for your kind feedback and in particular our need to provide greater assistance on Service Plans and insurance. We will ensure that we act on your comments.

The showroom easily accessible and also to get around . The Sales staff were on hand to answer any questions, and the level of service that we received was right for us. The car was ready and in great condition at the date and time that was agreed.

Sales
We are delighted you were happy with the regular updates on the progress of your new car and that you found the whole process easy.

Presentation of the car, introduction to the systems in the car. The staff were, at al times very patient with my lunatic four year old grandson who had a great time.

Sales
Thank you for the wonderful feedback. We are delighted that you found us friendly and professional and that your grandson enjoyed the time spent in our showroom facility also.

If it was possible to give 10 out of 5 I would - Peter Vardy were excellent.

Sales
Thank you for the wonderful feedback and for commenting on the pride in the BMW product and the care in service that our team provided you with.

The purchase of my BMW was a breeze the only thing being on the handover I felt small details I've been missed out regarding myself not being familiar with the car.

Sales
Delighted that you found the purchase atmosphere relaxing and pressure free.

Good team felt wanted to sell

Sales
We are delighted that you found your experience with us both simple and straightforward, Thank you.

Amazing. Can't praise them highly enough. They always make me feel so welcome and are so easy to deal with. Nothing is ever a problem with them and they are always looking to improve which is a true sign of world class service. Perfect!