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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had no problems

Service

Very good service, very attentive and kept me well informed. Was impressed with extras like vehicle check and offering me the WiFi code!

Service

No issues

Service

Service was perfect, and wash and valet exceptional.

Service

they orginised a car for me without any problems to ensure I had a car at all times

Service

Always get great service from this dealership

Service

Ewalina and the blonde receptionist lady were very friendly and kind. The repair was quick and well done.

Service

Prompt service and friendly staff

Service

Professional and caring.

Service

Kept fully informed throughout the day regarding the state of the service and mot

Service

Colleague who looked after me was friendly and very professional.

Service

Grace is always very helpful whenever I have any questions. She always makes sure makes things are done swiftly and I'm kept in the loop when my vehicle is in. Leaving the branch feeling a valued customer is why I return to pv

Service

Customer service has been very good.

Service

As always

Service

Ewelina was extremely helpful, informative and friendly. I wish I lived closer to your dealership so that I could use you regularly rather than my local dealership! The communication was outstanding.

Service

Good personal touch and car returned in beautiful condition

Service

All items carried out as expected, notified in advance should additional work required

Service

Very pleased with the service

Service

Service experience at Peter Vardy Ltd fulfilled completely all my service needs.Contact with service department, uplift and delivery back of X1 all handled very professionally.

Service

made to feel I was the sole point of interest.

Service

I never had problems!

Service

All went well and was updated regularly during the day with progress

Service

They were great and professional

Service

The garage is about 50 minutes from my house - not easy to leave/collect my car. However, one of the Peter Vardy staff lives near me and he collected and delivered my car. Perfect!

Service

I think the level, frequency and method of communication was good.

Service

Fault was remedied and we were given a courtesy car whilst our car was fixed. All went very smoothly

Service

attention to detail , contacting service easy , reception attentive nothing was a problem

Service

Very helpful

Service

Never fails to meet requirements and expectations

Service

Problem fixed next day and under warranty

Service

Booked at a time suitable for me and dropped the car off the day before, allowing the service to start promptly. Car was MOT'd and warranty checked in a couple of hours and available for collecting after being washed.

Service

I have been dealing with PV since 2013 for all my BMW needs and have found them attentive and very helpful. I'm satisfied with work carried out there and Grace and Ryan are always knowledgeable, helpful and do what they say they will do

Service

Peter Vardy were very helpful in getting the problem solved. The sequence of actions I had to follow were made clear. The staff at the various points of interaction were positive, polite, knowledgable and friendly. They were effective.

Service

Great communication with continuous updates. Easy to book service, drop off and pickup.

Service

Service was effcient

Service

All staff polite and experience absolutely no problems with service.

Service

Fantastic communication and help from Jessica in the Service Department. Went out her way to help.

Service

Great service and first class facilities.

Service

I was accommodated for an MOT appointment at very short notice. I requested a quick turnaround on the day and was kept informed on progress so that I could plan my day. The environment was welcoming and all staff were friendly and professional.

Service

Kept informed with progress of car , and job done professionally

Service

Quick turnaround in the service

Service

iPad very impressed with the friendliness and professionalism of the staff I dealt with.

Service

My courtesy car was ready on arrival at Peter Vardy &'my car cleaned and ready when I returned. My service agreement paid the bill & MOT with no additional work. Check in, was busy and check out fast.

Service

Always feel valued

Service

Excellent customer service. Kept me informed at all stages during the service. Very courteous and knowledgeable staff.

Service

Efficient

Service

Great customer service

Service

Timely reminders and ease of booking.

Service

No complaints and the service was very good.

Service

All on time and courtesy car all ready fot me

Service

Good communication on service and the video of the car on the ramp

Service

Jess dealt with me and was excellent

Service

Excellent service

Service

I am a Motability customer and everything possible was done to accommodate my needs, including a Courtesy Car for the day. I had absent-mindedly left my Laptop in the Courtesy Car when I picked up my car, but Ewelina had it ready for me in no time.

Service

No problems

Service

The work which was required to be undertaken was completed as quickly as possible with regular updates received throughout the process.

Service

My car was kindly collected from my home, a loan car left in its place with my car being returned to me within 24 hours.

Service

Everything you need there ...Nice to get the car cleaned to.

Service

Difficult to find fault with any thing!

Service

From the welcome to the handing back of my car I was treated with great courtesy. The process was explained to me and the needs of my car spelt out clearly after the work had been done. The car was cleaned and returned to me in great condition.

Service

Been a customer for a few years now.

Service

They took care of everything and make the whole service smooth.

Service

The way you are treated as soon as you walk through the door is exceptional

Service

Kept up to date on progress and relevant repairs advice given

Service

The covid check-in was well-handled and I did not have to wait too long for my car key to returned to me when I called to collect my car.

Service

This was just for an MOT and everything went smoothly.

Service

Work completed on time and fully explained

Service

Quick and prompt service. Pick up and delivered car after service.

Service

They were very Professional in dealing with me and my issue

Service

Great service as always!!

Service

Very helpful and Grace Watson done a great job sorting everything for me.

Service

Welcoming on arrival. Procedure explained by Ewelina at Peter Vardy Edinburgh and she kept me in touch throughout the day. The car was given a health check and cleaned ready for collection.

Service

Car was ready promptly and we'll cleaned

Service

Got booked in quickly and staff were friendly.

Service

The attention to detail and the one-to one service at Peter Vardy is first class. The lady who dealt with me throughout my visit was extremely engaging and kept me fully informed from start to finish.

Service

Work was carried out the same day

Service

Always made welcome by all staff, very friendly and show genuine interest in their customers.

Service

Always good service

Service

Excellent customer service

Service

Everything I asked for was carried out. Staff listening skills very good

Service

Excellent customer service and because the car wasn`t ready , i was allowed to keep the courtesy car without any charge

Service

Very professional and friendly at every point of contact

Service

I am completely satisfied with my service experience at Peter Vardy Ltd. I arrived at the time allocated for my car . As it was a waiting appointment, I was invited to wait in customers' lounge and offered a cup of coffee.

Service

Any work done on my car has been completed within agreed time frames and the car is always spotless when I collect it. The staff are helpful and friendly and keep you informed of the progress of the work.

Service

The staff, from the receptionist to the service rep were excellent

Service

Prompt efficient pick up and return to my home.

Service

Seamless process and nothing to fault.

Service

Great staff

Service

Nicole Hamilton was outstanding in giving advice and keeping me up to date with the progress of repairs.

Service

Brilliant service, great people to deal with in the service department

Service

Efficient quick on time

Service

Great garage to come into everyone very polite and understanding for your needs

Service

Good service

Service

Zac and the team were fantastic.

Sales

Tomasz was on holiday when I picked up my new car but Craig was very helpful and efficient in the handling of accepting my trade-in and handing over my new car.

Sales

Very helpful and always looked to make the deal work for me through the whole process

Sales

Everything perfect

Sales

During the purchasing and collection of my car staff were both welcoming, polite and knowledgeable.

Sales

Very satisfied. Clear information, no pressure. ??

Sales

Jordan made the whole process very easy - was kept up to date throughout and handover experience was great.

Sales

Had specific requests that other places couldn't do for me,Erin sorted it out almost immediately and kept me in the loop until the arrival

Sales

Tomasz and the team were patient, helpful and efficient, making the process much smoother and pleasant.

Sales

Great detailed handover when I picked the car up and a faultless purchase experience.

Sales

I have scored as completely satisfied as while I noted some issues when I received the car they were quickly addressed by Zac Crawley and Lorenzo Carcano. Both gents went out of their way to ensure I was completely satisfied.

Sales

The product and staff are all five stars in my opinion.

Sales

Warm, friendly and efficient customer service.

Sales

Everything about the service we received from Erin was great. She helped make it stress free.

Sales

I was kept informed how the car was progressing at all times

Sales

Knowledgeable, efficient, friendly contact in Erin who made the experience of buying a car remotely easy and hassle free

Sales

Good service