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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The job was done and I was kept up to date with all work taking place

Service

Kept informed by mobile phone of progress with the service. Completed at time when promised.

Service

Both Grace (service) and Jonas and Jordan - sales) were fanstantic really made me feel welcome.

Service

Quick and convenient.

Service

Your staff are excellent. From the moment I walk in to the moment I leave I am treated respectfully and very well looked after.

Service

Easy to deal with

Service

Great service

Service

the service for my car was fine, and I was well looked after by the service department

Service

Great dealing with after all it is bmw ??

Service

The initial contact regarding the service was good - laying out the procedure and likely cost of having the service/mot carried out. The experience is always good from the initial welcome onwards! I like the continuity of team members.

Service

Sales person Janos was excellent throughout!

Service

In and out no nonsense Simple !

Service

Sorted the problem

Service

Consistently friendly and good communication

Service

Very satisfied,everybody is so helpful

Service

Absolutely no issues at all.

Service

Again, purely on the way Jessica looked after myself and the way everything was handled. Very professional.

Service

Everything was as promised and the work was carried out as required by knowledgeable and friendly staff.

Service

All experiences were seemless

Service

Great communication with dealership on day of service and welcoming staff that were polite and friendly.

Service

First class

Service

very satisfied, had a pleasant coffee whilst waiting. Nicole kept me informed all times as to the progress of the works.

Service

Helpful, good communicators and looked after me extremely well. Grace Watson particularly professional and supportive.

Service

Very satisfied

Service

The service was superb. My failed MOT had me stranded in Edinburgh with a pregnant wife rapidly running out of patience. Jessica was tremendous - she sorted us a courtesy car and went above and beyond to provide a second to none service!

Service

Feel well looked after

Service

Very happy with service experience, completely satisfied

Service

Very professional, well organised, excellent follow up, friendly staff

Service

Once again, the young lady "Grace" who looked after my car's visit was very helpful and pleasant

Service

All staff professional and courteous throughout. Kept informed of what was happening during visit. Good COVID-19 precautions in place and adhered to.

Service

Booking appointment was straightforward, despite current restrictions. Dropping car of was easy too. Staff friendly.

Service

Been with Peter Vardy for 7 years and currently await the delivery of another new BMW. The repeat business is very much supported by the service from everyone at Seafield who always make you feel welcome and handle the business with efficiency.

Service

1. Ryan, as always, polite, knowledgeable. 2. Great feedback from service personnel.

Service

Picked up car no problem

Service

Very good service

Service

Ryan could not have been more helpful. Answered all our questions with professionalism

Service

Everything was easy

Service

Job done fine. Offered (and accepted) coffee whilst waiting which was nice.

Service

I was kept informed throughout the day of the progress being made with my car service both by way of video links and phone calls

Service

Excellent customer service support from Nicole and Grace.

Service

I know that my service at Peter Vardy Ltd was done to the highest of standards.

Service

I was very happy and impressed with both the representative and the work carried out.

Service

Couldn't have asked for better from PV Edinburgh - picked up the car and dropped off due to covid; negotiated with BMW on my behalf to replace a faulty part, and good communication throughout.

Service

The guys have all the answers

Service

Same as above helpful couldn't do enough

Service

All very straightforward and efficient.

Service

Car was ready when I returned.

Service

Couldn't be faulted from start to finish

Service

Clear communication throughout.

Service

Staff appeared friendly and professional, everything ran to time with constant updates on progress

Service

Efficient pick up, check and return vehicle

Service

Receptionist was very helpful

Service

Excellent service

Service

Never fails. Friendly and efficient staff.

Service

Good and pleasant service

Service

Absolutely brilliant service from start to finish - will definitely keep going back.

Service

Nice and kind

Service

Good service

Service

Very satisfied staff well managed and very helpful

Service

Person dealing with me at BMW was very helpful

Service

usual excellent service I've come to expect

Service

Selecting an appropriate date and time was easy and MOT and service was able to be dealt with on the same visit

Service

Repair complete on time. Car valeting was outstanding; please pass this comment onto the member of staff.

Service

Car returned on time and kept fully informed during the time the car was in the garage

Service

Car was in for re-call and solved within a couple hours

Service

I have always used Peter Vardy and their level of service is always first class. As a consequence of Covid lockdown my car was uplifted; serviced; repairs carried out & rear tyres fitted. The car was cleaned & valeted and returned to my home.

Service

Helped explain fault in car but honest about what to do eg price and when it needed done.

Service

All done on time and no issues

Service

Always accommodating and flexible.

Service

Well looked after by Ryan and colleague.

Service

Communication from staff regarding my repair

Service

Carried out without fuss.

Service

Same as above. Simply the best for my car and my wallet!

Service

Everything that I needed was taken care of.

Service

Work was carried out quickly and everything was explained fully. A courtesy car was also provided which made things so much easier.

Service

Quality of service. Doesn't need expansion

Service

Their attitude towards me was much improved & as always their Workshop Manager has always supported me, he is a knowledgeable person with a wonderful personality.

Service

Given the current situation across all businesses I feel you are doing well and trying hard with adjusting to the rules and regulations.

Service

good communication, car washing very good and appreciated

Service

Quick and easy. No problems and friendly service

Service

As above. Completely satisfied with the service - but expensive.

Service

Took 2 attempts at getting my appointment due to a miscommunication as I'd understood I'd be able to wait on site but wasn't able to. However, was rebooked with a courtesy car, staff very apologetic and lovely to deal with.

Service

Friendly and professional staff who kept me updated on progress whilst remaining flexible about arrangements to collect my vehicle

Service

My car is in for an insurance repair job and Ryan has kept me informed every step of the way. He's also been consistent in pursuing the insurance company who have been extremely slow to respond. Well done Ryan.

Service

The car was even cleaned after the MOT

Service

Peter Vardy has been my BMW dealer for many years and looks after its customers well.

Service

they were very busy but kindly did a quick turnaround time on my car to allow me to get back to work.

Service

I like the service I get from BMW

Service

The work on my car was completed efficiently but took longer than expected and the receptionist was very helpful and organised a courtesy car so that I could return the next day to collect it.

Service

I have had an intermittent fault which has been very difficult to diagnose. The mechanics have persevered and kept me informed of progress regularly. They have been extremely easy to talk to and I feel they have listened to me......excellent.

Service

Again great service in difficult circumstances

Service

Staff were all friendly and listened to me and the online process was easy.

Service

All went well

Service

Service very efficient

Service

really easy process even during Covid

Service

Everything handled superbly

Service

Good company and easy to deal with

Service

Everything is done as planned, communication is excellent

Service

It was just what I had imagined coming from a first class dealer.

Service

Good slick communication with progress of works.

Service

Polite efficient friendly service

Service

The staff are always super friendly and helpful.

Service

Just a great service

Service

That's my view

Service

Overall good service on the vehicle and personal.

Service

Derek the Sales agent was very professional and helpful. He took time to understand my needs and recommended a perfect car for me. Sales went smoothly

Sales

Bought and delivered car in 4vdays.

Sales

During a difficult time of COVID-19 and its restrictions, I was very satisfied with the customer service at Seafield, Edinburgh.

Sales

Although, disappointingly we were not able to go and meet any of the team personally, I felt everything was handled well on their part.

Sales

The Centre provided outstanding customer service and the sales rep Derek Patterson was so helpful with everything and guided me along the process during a global pandemic.

Sales

Excellent experience from start to finish

Sales

Great customer service always

Sales

First class service

Sales

Collecting my new car was very easy. Staff were very helpful explaining everything about my new car and answered any questions I had. I also felt the dealership was very covid friendly and felt safe whilst there.

Sales

The whole purchase was completed remotely without any complications. I was not able to visit Peter Vardy Edinburgh as I live in Wiltshire and was unable to travel given the current circumstances. I would recommend them to friends and family

Sales

My experience dealing with Edinburgh Peter Vardy has been very pleasant. Salesman Jordan Moffat has been fantastic throughout and was very attentive. Jordan provided excellent customer service and I am thrilled with my new BMW.

Sales

Very happy and reliable service

Sales

The professional and friendly manner in which all the staff at Peter Vardy Deal with things and also the communication with the salesman Janos who kept me informed on everything via the telephone.

Sales

Professional service delivered. With a special mention for Ayaz who went the extra mile to ensure I was completely satisfied.

Sales

Good sales and aftersales teams.

Sales

Very clear progress with car status after ordering. Contact with sales representative was excellent.

Sales

Excellent customer service

Sales

Meet and greet was good, no waiting around. Taken to see car and everything was explained before driving away

Sales

Very efficient

Sales

Janos and the guys at Peter Vardy BMW made sure everything was ready for me when I arrived. They talked me through features and paperwork in relation to the car and really took the time to get to know me.

Sales

Staff were very helpful

Sales

Excellent service & support from the Sales Team. The pandemic culminated in an excruciating wait for the delivery (since October 2020), but the Sales Team (Alan McMillan) was very helpful and consistent with weekly/fortnightly calls/email with update

Sales

Due to covid this was all done via the phone/email but this didn't cause any issues - I was kept up to date at all times and no question was too much trouble to answer or assist me with. Zac made purchasing a new car really easy and quick.

Sales

The service I received from Peter Vardy Edinburgh was outstanding, The sales rep Jordon was so helpful and professional, and ensured a smooth transaction from start to finish...excellent...

Sales

Excellent service as usual.

Sales

The people at the centre done as good as they could given the COVID restrictions