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Good and professional service
Staff very attentive and helpful. Good coffee too!
Everything was completed as expected
Car well serviced and spotless on return.
was not forced into anything by pushiness
Been a customer for many many years at Peter Vardy and have always received first class service
No delays or problems. Well managed
Easy and stress free
Very professional and helpful staff. I was grateful for the use of a car while mine was being serviced and being kept informed of status of work being carried out.
Was very pleased with the service from booking in through to the service and updates. I was also delighted to have my vehicle uplifted and provided with an excellent curtosy car.
Brian Boyd always makes sure that the work is done well. We trust him to get it right. He's interested and he listens.
Good service all round.
Doing the best they can in the pressent circumstances.
Excellent polite service and good value
This was our third car from P Vardy and each has honesty been a pleasure.
Slight issue with my car however, Nicole was absoutely fabulous in looking after me. she text and updated me everyday while my car was in the workshop. She is such a credit to the aftersales team.
Very good anti virus procedures and prompt reception by service advisor. Sent video of vehicle inspection and received text when ready for collection.
Very quick appointment ( maybe due to Covid 19) and certainly very quick turnaround.
Can't fault the dealer service from start to finish
The staff really care and remember me, even if I haven't been for a year. You feel like part of a family. They treat my car with the same care I do myself. I trust them to do the work properly. They make sure I get what I need to be comfortable.
probably because I was satisfied
Job done on time
Can't fault it
Very professional and courteous staff.
Satisfied with the service showed me how the car was performing
It was very professionally undertaken.
Super service delivered in a timely manner with great courtesy.
Professional and courteous service
I was impressed that one employee, Nicole, took charge of the customer experience side of the servicing - she kept in regular contact with me and went the extra mile to achieve a good overall outcome for me, both financially and re timescale
Very professional staff
Very easy, straightforward procedure.
Kept up to date with all that was going on
Job very well done.
They called me to book the car in and arranged a courtesy car. The drop of was quick and efficient and they phoned me when the car was ready, the pick up was also quick and efficient, the car has been fully cleaned as well. Excellent service. Thanks.
Grace and the team were excellent
As from the moment I arrived at BMW, I WAS Offered refreshments and tv to watch.i was kept up to date with how long i may have left to wait.i was also allowed to have a car opened for me to have a good look around. I was very impressed by my visit.
Everything was done as requested and the staff are very friendly and warm and willing to assist.
The service was carried out on time and communication was good
Bring kept in the loop at all times by Ryan especially as I was awkward and had to change times etc. He was patient and brilliant.
Could not have asked for better treatment
Very professional and friendly, who went out of their way to help.
Craig MacQueen organised collection of my car and delivery back before and after warranty repairs - a 120 mile round trip - and I was left with a quality vehicle in between - great service!
Well treated and good service
The way i was treated met my expectations and Ryan made that happen during my dealings with the dealership.
Everything well explained also the video very good. The staff always so friendly.
It was all very smooth. I was given a loaner car So I wasn't inconvenienced. I received a video during the service from the mechanic which I found reassuring. Staff member assigned to me was personable and diligent.
Very handy being a Privilege member getting collection and delivery
Very efficient and friendly company.
everything was explained and costed accordingly and the breakdown on the repairs detailed as mentioned
Service experience all good and very well looked after.
Great service and communication. Car being picked up from my house was fantastic.
Reception staff terrific & helpful
It's been always good
Dealt with efficiently and quickly
Very satisfied as everything was done as agreed
My car is as good as new. The downside is that I have no desire to replace it at present! It will be with another BMW though
Ryan made everything simple and easy.
Courteous and friendly staff even from before arriving with courtesy call beforehand. Procedure fully explained. Car returned serviced and valeted at the time they said it would be ready. Excellent service.
First class repair
Slick from agreeing to buy the car and delivery.
Work carried out was as expected and on time
This is a quality brand and you provide appropriate levels of service.
Easy to arrange and all went smoothly. Collection/delivery driver very helpful and Grace looked after the job well.
Ryan was great and arranged a courtesy car when we were waiting for a part
Great experience!! Ross kept me updated throughout and dealt with all the changes I asked to make quickly and without any fuss.
people really helpfull and friendly
They were everything you'd expect
Ross Green at Peter Vardy, Edinburgh was really good and a pleasure to do business with. Could source my car so had to be made and although I had to wait 3 months for my car, he kept me updated on a regular basis.
Again helpful and honest in their manner/approach.
Changing car was stress free and handled professionally from choosing new car to the handover process. First class service all round.
Alan who I purchased through was quick to attend to me and offer me a drink on arrival and made everything quick and simple. Ryan then took over to guide me through the new car who was brilliant, I thought the way the car was presented was excellent!
Everyone at the centre was superb and went a few extra miles to meet my needs. From initial contact to handover (and beyond!).
Great service and attention to detail.
Our first point of contact was James Haston who dealt with the enquiry through to order and having the car ready for us. He very kindly provided us with regular updates on the cars progress and is a true professional at what he does
James was always available and very efficient when I needed to make contact regarding the progress of my order. He contacted me very quickly to reassure me when I had any questions and this continued even after I purchased my car. Always contactablem
Purchase was smooth and enjoyed negotiations with Janos and Alan. Janos kept in contact throughout - very attentive and great service delivered. Full marks all round!
The staff were very nice and welcoming and gave me a very good deal
The sales and handover from Zachery was handled very professionally and made us feel very comfortable, he was very helpful showing us around the car. His people skills are to be commended, he phoned the following day to ensure everything was OK.
First class service all on time from a very good team of staff.
Getting to see the car in a private room was such a nice experience as well as the friendliness of staff.
Very professional from AlN who did the deal to Ryan who handed the vehicle over
Good experience buying the car and Ross was very patient whilst we decided what car to buy. Handover was fine too.
Very slick and was kept well informed throughout the order to delivery
Attentive pleasant no fudging
Everything went very smoothly and staff were really helpful
Advisor spent a lot of time with us making sure we got the car we wanted. When I went to pick up the car, I was given a demonstration of the newer features of OS 7
Peter Vardy deliver on every count and Ross Green who has now sold me my 8th BMW is a credit to Peter Vardy and the BMW brand
Ayaz Tahir at Peter Vardy Edinburgh gave me 1st class service, delivered in every aspect and more! My name to welcome me to BMW on the screen short video then double doors opened to reveal my new car with lights flashing. A WOW experience, loved it!
It was a remote purchase and the dealer side went very smoothly
Zac Crawley was excellent and this will see me return next time.
Great experience, no pressure to buy, professional and friendly sales team, Tomasz and Alan managed to find us the car we were after at the right price, handover with Ali was great too.
As stated before, from start to finish I never felt 'out of loop' and I was kept informed throughout with regular updates. Salesperson was throughout, and Genius during the handover, super helpful.
Modern, clean and comfortable BMW dealer, staff were brilliant and genuinely friendly and customer focused. Stress free and efficient
Everything from ordering the car to the delivery of the car was excellent.
Got the deal I was after
Well informed about the cars movement's, delivery date and how the mobility scheme work's.
I have been using Peter Vardy Edinburgh for many years I always deal with Ross Green because he is very professional and someone I trust to give me the best deal possible
Staff were very polite and courteous and handled the COVID 19 conditions very well. Showroom appears to be well run.
Nothing was left unanswered and nothing was a problem. Even during these current pandemic times when people can be very stressed. It was refreshing to deal with such a professional Sale Manager - Alan McMillan. I have already recommended this branch.
Was taken care of in the show room and also kept me informed untill the pick up of the car
Staff could not have been better
James was really good to deal with! He replied to any emails quickly and was friendly and listened to what I wanted. When I collected the car both James and Ryan were very welcoming, friendly and professional. Answering any questions I had.
Given first class service throughout, from my initial enquiry to picking up the vehicle, by Alistair Grainger, who was friendly, helpful, understanding and efficient, nothing was too much trouble. He made the whole buying process a pleasure. Thank U.
Ross Green the salesman I dealt with on this occasion was pleasant and knowledgeable. He answered all my questions and was patient whilst I took my time to make my decision on the purchase. He was also kind enough to assist me on collecting the car.
The staff at the BMW centre were exceptional. I drove from England to Scotland to collect the car and I will be happy to dothat in the future.
Always a good experience
Although I purchased my vehicle online and never visited the showroom the service I received from James at Peter Vardy Edinburgh was excellent with any questions or queries responded to immediately and positively. A thoroughly enjoyable experience.
James was in contact with me from start to finish. When we met before picking up the car he was very helpful
My experience in purchasing and delivery of the car with Zac Crawley was top drawer. He was attentive, listened, gave honest advice through the complete sales process. In fact he managed to save my business as I was almost about to take it elsewhere.
First class service
Fantastic service given by the team at Peter vardy Edinburgh
After a few hick ups in securing the car at the beginning zack and lorenzo went over and above to get me the car I was looking for. Zack is a Great salesman kept me informed about the car the whole process of the build and lorenzo is a great manager.
James Haston was great to deal with mainly over the phone, and when I went down to pick up the car again himself and Ryan were extremely helpful in showing me around the car and making the experience enjoyable.
I attended during a promotional event and the centre was very busy. Whilst the experience was ok there was a lack of test drive vehicles available on the day. I would contrast that with the delivery of the vehicle was very good and efficient.